How To - Login to our Customer Portal
Having trouble logging in to our Customer Portal?
Customer Portal
9/4/2025
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If you're having trouble logging in to the Customer Portal this guided walkthrough will help and answer any questions that you have!
Timeline
Sprinklers Inc How To's
Frequently asked questions
How do I log in to the customer portal?
You'll need to use the email address associated with your customer account. If you've never logged in before, click Request an Invitation at the bottom of the login page. Enter your email, and you'll receive an invitation link.
What if my email isn't recognized?
If you enter an email that's not tied to an account, you'll see this message: "Please contact the office at (719) 481-1216 to register."" You can also email us at service@sprinklersinc.com for assistance.
What does "Member" mean at the bottom of the login screen?
In the portal "member" simply means registered.
How do I pay my bill online?
Go to the Invoices Tab. Select one or more invoices, then click the blue Pay button. A payment page will open using your primary payment method. You can switch cards, or add a new one, before submitting payment.
Can I have more than one customer account under my email?
Yes. If your email is linked to multiple accounts, you'll see a Bill To dropdown at the top of the Invoices and Saved Payment Methods screens.
Are there due dates on invoices?
Yes—all invoices are due upon completion of the service.
Why can't I download or preview an invoice?
If the invoice has no items listed, there will be no Download Invoice option. For membership invoices with a total of $0, preview and download options are not available.
What's the differences betweeen the Invoices tab and the History tab?
The Invoices Tab shows your unpaid invoices. The History Tab shows invoices for all service locations across all Bill To accounts, including completed services and monthly billings.
Why do some invoices in History not list a technician?
Those are monthly billings, not service visits, and they won't have a technician or a service status.
How do I update my saved payment methods?
Go to the Saved Payment Methods tab. From here, you can add a new card, delete an existing card, or change your primary payment method. Note: You cannot delete a card if it's attached to a membership.
How can I update the payment method for my membership?
Open the membership and click Manage Payment Method in the bottom left. Before deleting a card, you'll need to remove it from any memberships it's tied to.
Where do I see my memberships?
In the Membership section, each Bill To account has its own box. Inside are the locations with memberships, showing whether they're Active or Cancelled.
What information can I see in a membership?
Each membership displays: Bill To customer and location, Start date, payment method, billing duration, next billing date, visits, and membership invoices.
When are membership charges processed?
All billing dates in a month are processed together on the 1st of that month.
Why don't I see the date and time of my scheduled membership services?
The system only shows that a service is Pending. Unfortunately, it does not display the exact date or time of the appointment.